Delivery Policy
Delivery policy
Delivery
When will I get my order?
Live shipping rates are available during checkout. Use this website to check and enter your correct zip code https://tools.usps.com/go/ZipLookupAction!input.action
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days (contact us for t-shirts, mugs and paper print orders in Macedonia, for faster delivery)
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may
continue to increase until things get back to normal. We’re seeing delays in our supply chain,
including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at diartbar@outlook.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at diartbar@outlook.com
Return policy
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at diartbar@outlook.com within 5 days with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Each product has its specifications and details described in details which can help you choose the right product for you. We don’t offer returns or exchanges but if there’s something wrong with your order, please let
us know by contacting us at diartbar@outlook.com. We go above and beyond for our customers and your satisfaction means a lot.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at diartbar@outlook.com with your order number and photos of wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at diartbar@outlook.com within 5 days after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!
What will I receive?
High resolution files will be available for you upon purchasing the digital product. PDF file which you can print in your local print shop on almost any item ( t-shirt, mug, tote bag, etc.) or print and frame it, & JPEG file for digital use (social media, website, You Tube channel, etc.)
Delivery & Returns
Due to the nature of these products (digital files) we don’t accept returns or exchanges. However feel free to contact us upon purchasing a product if there are any issues with it or if you need another file / format / dimension. We will be happy to help!
Personal or commercial use?
All products are available for personal use only.
You are not allowed to:
- Share our designs, products and files as your own and without proper artist credit – social media tag / website link
- Resell our designs in their original format
- Use the designs for Mass Production without an Extended Commercial License. AFTER PURCHASING YOUR PRODUCT you can purchase a commercial licence for it here:
